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Text Box: Centrex Sales Applications Workshop

To contact us:

Phone: 513.398.0924

E-mail: info@cfiegroup.com

 

General Course Description:

This two-day leader led course is designed to provide attendees with practical knowledge about basic Centrex features and applications so they can recognize when to use Centrex in a business environment. The target audience for this course is end user customers who recommend or utilize Centrex to solve business problems. A secondary audience is support personnel involved in the ordering or implementation of Centrex and service provider sales and sales support personnel.  

Course Objective:

Attendees will be expected to have basic knowledge of service provider products and services. Participants who complete this course will be able to:

· Explain applications problem solving as related to the Centrex features and services.

· Use basic data gathering techniques to map information flows in a business (in-out-across).

· Explain the fundamental architecture of the public switched telephone network and how Centrex fits into the network.

· Describe business information flows and explain how different types of phone systems are used by businesses.

· Explain the benefits of using Centrex over premises based systems.

· Explain how Centrex features work and identify customer applications and characteristics that suggest a Centrex recommendation for solving customer business problems.

· Explain the benefits and applications of integrating Centrex with Key and PBX systems.

· Describe the types of telephones that can be used with Centrex and recognize applications and benefits of each.

· Design an appropriate Centrex solution to a customer business problem.

· Describe the components that drive the cost of Centrex services.

 

Instructional Media:

This course will be delivered using classroom techniques that include interactive lecture and individual and team activities that appeal to all learning styles.

Course Customizations:

This workshop can be customized for an individual company or group and suit-cased to any location. Contact us for additional information concerning special pricing.

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